Did you know we have Helium?

Why should you rent from Bradley Rentals?

Professional Consultation: Many of our items are displayed in our showroom so that you can see them firsthand. We also have photos and resource books to help you with ideas for your special event, and our Event Consultant is available to assist you in determining what items will help you achieve just the right look for any occasion.

Site Visit: If you are renting a tent for your event, we will meet with you on site to help determine the appropriate size needed and the best location for setup.

Contacts with Other Event Providers: The nature of our business gives us a unique opportunity to work with and establish relationships with a broad range of professional event vendors. These relationships assure better communications and coordination among the vendors you have chosen to make your day special.

Delivery/Pickup Service: Bradley Rentals will deliver and pick up your rental items for a reasonable additional charge. This service must be scheduled in advance.

Setup/Takedown Service: Our staff will be glad to set up and take down your chairs, tables, staging and dance floor for a reasonable additional charge. Arrangements for this service must be made in advance, and a layout showing placement is required prior to setup.

 

What are our business hours?

Bradley Rentals is open Monday through Friday from 7:30 am to 5:30 pm.

Do I need an appointment to visit your showroom?

Appointments are recommended but not required during our regular business hours. Scheduling an appointment, however, will make it possible for our Event Consultant to set aside the time needed to discuss your specific event and to assist you in determining what items will best meet your needs.

 

What period of time do the rental rates cover?

Our rental rates are based on a one-day/one-use charge. Normally, this includes delivery or customer pickup on the day of or the day prior to your event and return the next regular business day after your event. If you wish to rent items for an extended period of time, please call for long-term rates. All charges are for time out, whether used or not. We must re-wash and re-pack all rentals to ensure that every customer receives sanitized, undamaged and user-ready items.

 

Do I need to make a reservation?

While our inventory is extensive, reservations are recommended in order to guarantee availability of the items you want.

 

To confirm a reservation, a 50% non-refundable deposit is required on tents and a 25% non-refundable deposit on all other items. The balance of payment is due in full one week prior to pickup or delivery.

Can I obtain a quote without making a formal reservation?

We will be glad to provide you with a quote; however, please understand that no items are reserved until a formal reservation has been completed and a deposit has been received.

What if I do not see the items I need?

Bradley Rentals is continually adding new items to our rental and retail inventory. If the item you want is not listed, please call us. It is possible that we may have added it or that we can direct you to someone who does.

What payment options are available?

Bradley Rentals accepts Visa, MasterCard, American Express and Discover and cash. An additional deposit amount may be required when paying by cash.

Can I make changes to my order?

We realize that it is not unusual for guest counts to change as the event date approaches. Additions are welcome subject to availability, and small deletions prior to delivery can be accommodated. Significant deletions to your reservation, however, may result in forfeiture of your deposit.

What is our cancellation policy?

If it should become necessary to cancel your order, please do so as soon as possible so the items become available for those who may need them. If the reservation is cancelled, the non-refundable deposit is forfeited. Cancellation of special order items will result in forfeiture of 100% of the total fee for those items.

How do I get the items I’ve rented?

You may either pick up the items or Bradley Rentals will be glad to deliver and pick up your order for a reasonable fee. If you decide to pick up your order, we will assist you in loading and unloading the items; however, the risk and responsibility for protecting our equipment and your vehicle is yours. If you would like for Bradley Rentals to deliver, this must be scheduled in advance, and the area where you would like the items to be placed must be clear when our driver arrives.

What about delivery and pickup after our regular business hours, on weekends or on holidays?

Although we discourage requests for after-hours delivery and pickup, each situation is evaluated on an individual basis and is subject to availability of staff and vehicles. Overtime charges will apply in addition to our regular delivery and pickup fees.

Where will you leave the equipment?

Our delivery service is based on ground level entrance only and for delivery and pickup during regular hours of operation. Our drivers are instructed to stack rentals in a mutually convenient place, and all items should be ready for pickup at the same location. Additional labor charges will apply for any steps, elevators or significant distance that must be navigated at the event location. Customers are asked to advise us in advance of any anticipated challenges so we can schedule the necessary time and labor to complete the job without jeopardizing our service to others.

Do I need to be at the site when the items are delivered?

Yes. It is necessary for you or your representative to be available at the site when your items are delivered to check the items for accuracy and to sign the rental contract. Any shortages or damaged items must be reported to Bradley Rentals prior to the event or the quantities listed on your contract will be considered received.

Will you set up the equipment?

Setup and takedown services are available for an additional charge. These arrangements must be made in advance of delivery and pickup.

What is my responsibility as a customer?

The customer is responsible for all equipment, including containers, rented from the time of receipt until the time of return. Please be sure all rented items are secured when not in use and protected from inclement weather. Our count on items will be considered correct unless Bradley Rentals is notified of any shortages immediately after delivery. All items will be counted and inspected for damage by our staff upon return. The customer will be charged a replacement fee for any missing items or permanently damaged unrentable items. We will assess a repair fee for any damaged items that we deem repairable.

China, Glassware & Flatware: China, glassware and flatware must be rinsed/scraped free of food and re-packed in the same containers in which they were received. Glassware must be returned stem side up. Cleaning charges may apply if the items are not in a reasonably sanitary condition.

Tables & Chairs: Unless arrangements for setup and takedown have been made in advance with Bradley Rentals, tables and chairs should be taken down and stacked in a single location for pickup. Tables and chairs must be protected from inclement weather.

Linens: Linens must be returned dry and free of food and candle wax. All hangers sent out with linens must be returned. The customer will be charged a replacement cost for missing items and damage such as candle wax, burns, tears or unusual stains.

423.339.0075

336 GROVE AVENUE SW

CLEVELAND, TN 37311

bradleyrentalslogo